Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

The Enrollment Intake Coordinator serves as the first point of contact for all enrollment, eligibility, and premium billing inquiries. This role is responsible for triaging requests to appropriate teams, coordinating across stakeholders, and supporting reporting and quality assurance efforts.

• Log, monitor, and triage incoming enrollment and eligibility inquiries.
• Handle escalations from Plan Management promptly and effectively.
• Route inquiries to the appropriate third-party processing teams.
• Act as a liaison between plan managers, Curana Health, and third-party administrators.
• Track inquiry resolution progress and provide timely updates.
• Support quality assurance efforts and maintain issue tracking documentation.
• Assist with internal reporting and data quality initiatives.
• Provide administrative and operational support to the enrollment team.

• Associate’s or Bachelor’s degree (preferred).
• Minimum 3 years of experience in health plan operations
• Minimum 3 years’ experience with QNXT and EAM systems is required.
• Strong interpersonal and organizational skills.
• Ability to manage multiple priorities and communicate effectively.
• Experience with Medicare Advantage plans is a plus.

Preferred Qualifications:

Prior exposure to premium billing or eligibility coordination.

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

*The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).