Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

The Care Concierge plays a vital role in fulfilling Curana Health’s mission to improve the health, happiness, and dignity of our senior living residents. This highly interactive, patient-facing role combines administrative, clinical support, and telehealth facilitation duties to ensure seamless care delivery and an exceptional patient experience in senior living and long-term care communities.

Patient Engagement & Coordination

• Serve as the primary point of contact for patients, families, and facility staff, building strong, trusting relationships.

• Coordinate care between providers, specialists, therapy, home health, and other ancillary services to ensure continuity of care.

• Conduct regular outreach to residents and families to assess needs and coordinate services in alignment with providers’ care plans.

• Support front desk duties including appointment scheduling, patient intake, and general administrative support.

Telehealth Facilitation

• Set up and operate secure, reliable telehealth technology to support virtual clinical appointments.

• Greet patients, facilitate introductions, and assist providers during remote examinations following clinician instructions.

• Troubleshoot minor technical issues related to telehealth equipment and software.

• Maintain strict compliance with HIPAA and patient privacy standards during all telehealth encounters.

Facility & Community Engagement

• Act as a liaison between Curana Health and facility stakeholders (nursing, sales, wellness, and leadership).

• Coordinate and attend facility events, educational sessions, and Curana Health community activities.

• Maintain open communication with facility staff to identify and relay community needs to the care team.

Clinic Operations Support

• Assist with clinic setup and design, ensuring clinics meet Curana Health specifications.

• Manage clinic supplies and collateral to ensure readiness for daily operations.

• Support clinical functions such as taking vital signs, rooming patients, and assisting with visit preparation (training provided).

• Serve as backup to Medical Assistant within the on-site Curana Health Clinic as needed.

• High School Diploma or equivalent.
• Strong interpersonal, communication, and customer service skills.
• Organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• Comfortable using and troubleshooting basic technology, including video conferencing tools.
• Compassionate, respectful, and committed to providing excellent care to seniors.

Preferred:

• Registered or Certified Medical Assistant (MA) or Certified Nursing Assistant (CNA).

• Experience in senior living, long-term care, or healthcare settings.

• Previous concierge, hospitality, or telehealth experience.

• Proficiency with Microsoft Office.

• Familiarity with HIPAA and patient privacy standards.

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

*The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).